1. Introduction
Quantilan ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our trading bot service.
2. Information We Collect
2.1 Information You Provide
Telegram Account: Telegram user ID, username, chat ID, language preference.
Subscription Data: Selected plan, payment transaction IDs, license keys, subscription dates.
Signal Atlas sign-in (Pro): Signing in to Signal Atlas Pro goes through our Telegram bot. We keep your Telegram chat ID, the time you confirmed that you are 18 or older and accept the Terms, and your plan. The session token is stored only on your own device (app storage or browser local storage) and is sent to our servers with your requests to show Pro data. Signal Atlas Free (BTC, ETH, SOL) needs no sign-in and collects no personal data; the app and the web app keep their settings only on your device.
Support Communications: Messages sent to @quantilan_support, technical reports, feature requests.
2.2 Automatically Collected
Usage Data: Agent online/offline status, last connection timestamp, command usage statistics, anonymized error logs.
Technical Information: IP address, device type, software version, connected exchange.
2.3 What We DO NOT Collect
❌ Your exchange API keys
❌ Your exchange secret keys
❌ Your private keys
❌ Trading account balances
❌ Personal identification documents
❌ Bank account information
3. How We Use Your Information
Service Delivery: Providing access to the trading agent, managing subscriptions, generating license keys, monitoring agent status.
Communication: Sending trading notifications, responding to support, broadcasting updates.
Improvement: Analyzing usage patterns, fixing bugs, developing features, performance optimization.
Security: Detecting fraud, preventing abuse, protecting accounts, legal compliance.
4. Legal Basis for Processing
If you are in the EU/EEA, we process your data based on: Contract performance (to provide the service), Legitimate interests (to improve and secure our service), Consent (where you have explicitly consented).
5. Data Sharing
We DO NOT sell your data. We may share data with service providers (hosting, payment processors), for legal requirements, or in case of business transfers with confidentiality obligations.
6. Data Storage and Security
Storage: Secure servers, encrypted databases, regular audits, limited access.
Retention: Active subscriptions: duration + 12 months; Expired: 24 months; Usage logs: 90 days; Support messages: 24 months.
Security Measures: SSL/TLS encryption, database encryption at rest, regular updates, access logging, 2FA for admin access.
7. Your Rights
Depending on your location, you have the right to: Access, Correction, Deletion, Portability, Objection, Withdrawal of consent. To exercise these rights, contact: @quantilan_support
8. International Data Transfers
Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place.
9. Cookies and Tracking
Our website sets no tracking or advertising cookies and runs no analytics or session-recording tools. It stores one preference (light or dark theme) in your browser's local storage, which never leaves your device. Fonts and scripts are served from our own server, so visiting the site does not send your IP address to third parties such as Google. Our servers keep ordinary access logs (IP address, time, page) for security and for 90 days at most.
10. Children's Privacy
Our service is not intended for users under 18 years old. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy. We will notify users via Telegram or email. Updated date will be reflected at top. Continued use constitutes acceptance.
12. Contact Us
For privacy questions or concerns: Telegram: @quantilan_support • Response time: Within 48 hours